Return Policy

Our approach to returns is intended to give customers reassurance and sufficient time to decide whether a purchased item truly suits their needs. Online shopping can sometimes make it difficult to fully evaluate a product until it has arrived, so we allow a generous return window to support thoughtful decision-making. Customers may request a return within thirty days starting from the date the shipment is marked as delivered by the carrier. This period is designed to give enough opportunity to review the item carefully without feeling rushed.

For a return to be accepted, the product must remain in the same condition as when it was originally received. Items should not show any signs of use, wear, modification, or damage. They must be completely unused and unaltered. All original components that accompanied the product at delivery must be included in the return. This includes tags, labels, seals, inserts, protective films, manuals, accessories, and any identifying materials. The item must also be placed back into the original packaging, including boxes, sleeves, internal padding, and outer materials. Maintaining the original presentation allows our team to inspect the product properly and ensures the return process moves forward without unnecessary complications. A valid proof of purchase is required for all return requests, such as an order confirmation email or official receipt, so that we can verify the transaction details accurately.

To initiate a return, customers should reach out to our support team via email at techdeckofficial@outlook.com. Once we receive the request, our team carefully reviews the information to confirm that the return meets the policy requirements. If the return is approved, we will provide a prepaid return shipping label along with step-by-step instructions on how to prepare and send the package. Customers must use the shipping label we provide, as it is linked to our tracking and processing system. Using a different carrier, altering the label, or shipping the item without authorization may result in delays or the inability to properly identify the package once it arrives. In such cases, refunds may be delayed or not processed if the return cannot be verified. Our customer support team is available to assist throughout the process and answer any questions that may arise.

We strongly recommend inspecting all items immediately upon delivery. Prompt inspection makes it easier to identify issues such as shipping damage, defects, or receiving an incorrect product. Reporting these concerns as soon as possible allows us to investigate efficiently and determine the most appropriate resolution. Depending on the situation, this may include a refund, a replacement, or another suitable solution. Delays in reporting problems can make verification more difficult, as condition changes and shipment records are best assessed shortly after delivery.

Although most products can be returned, some items may not qualify due to hygiene concerns, safety standards, or specific handling restrictions. These exclusions exist to protect customers and maintain quality control. If there is any uncertainty about whether an item is eligible for return, customers are encouraged to contact us before sending anything back. For customers interested in an exchange, the standard process requires returning the original item first. After the return is completed and approved, a new order can be placed for the desired replacement. This method ensures accurate inventory tracking and avoids fulfillment delays.

Customers residing within the European Union are granted additional rights under applicable consumer protection laws. In accordance with these regulations, EU customers may cancel or return an order within fourteen days of delivery without providing a reason. This cooling-off period applies alongside our standard return policy, but returned items must still meet the same conditions. Products must be unused, undamaged, and returned with all original packaging and materials intact, along with proof of purchase.

Once a returned item is received at our facility, it undergoes a detailed inspection to ensure all requirements have been met. After the review is completed, the customer is notified of the outcome. If the return is approved, the refund is issued to the original payment method used during checkout. In most cases, refunds are processed within approximately ten business days, although the exact timing may vary depending on the policies of the customer’s bank or payment provider.

If a refund has not been received within fifteen business days after approval, customers should contact us at techdeckofficial@outlook.com so we can promptly investigate and resolve the issue. Our goal is to provide a return experience that is clear, fair, and reliable, ensuring that customers feel informed and supported at every stage of the process.