Shipping Policy

Delivery timelines can differ from order to order because each shipment travels through a large and constantly shifting logistics network. From the moment a package leaves our facility, its journey is influenced by many moving parts, including the distance to the destination, the routing decisions of the carrier, regional shipping demand, seasonal order volume, and local operating conditions. As a result, delivery estimates are based on typical transit patterns rather than fixed guarantees. Under standard circumstances, most orders are delivered within an approximate window of ten to twenty business days. This estimate is calculated using regular business days only and does not include weekends or officially recognized public holidays, as these are generally non-operational periods for shipping carriers.

Unexpected situations can arise at any stage of transit. Severe weather, transportation interruptions, nationwide shipping surges, infrastructure limitations, or temporary carrier backlogs may slow the movement of packages. These challenges can affect shipments regardless of destination and are a normal part of large-scale distribution systems. While we coordinate closely with our logistics partners to release orders quickly and efficiently, conditions outside of our direct control may occasionally extend delivery times. We appreciate customer patience in these circumstances and aim to keep communication clear whenever delays occur.

Because shipping conditions are not fully predictable, we are unable to promise exact delivery dates. Once an order has been confirmed and enters the fulfillment process, the shipping information associated with it becomes fixed. At that point, changes to the delivery address, destination details, or routing requests cannot be accommodated. Packages that are already in transit cannot be redirected or modified. For this reason, we strongly encourage customers to review their shipping information carefully before completing checkout. Providing complete and accurate address details helps carriers process shipments smoothly and reduces the likelihood of delays caused by sorting errors, address verification issues, or failed delivery attempts.

After dispatch, the shipment is handled entirely by the selected carrier. During its journey, the package may pass through multiple facilities, checkpoints, and regional hubs, each with varying workloads and processing speeds. Periods of high demand, local weather disruptions, or routine security checks may temporarily slow progress. In some cases, carriers may place a shipment on hold if clarification is needed, such as confirming address details or delivery requirements. Although uncommon, it is also possible for an item to become unavailable after an order has been placed. When this occurs, we contact the customer promptly to explain the situation and issue a refund for the affected item.

Shipping is provided at no additional cost on all orders. Depending on the carrier and delivery location, the recipient may be required to be present at the time of delivery or provide a signature. If a delivery attempt cannot be completed, the carrier may make one or more additional attempts. However, if delivery remains unsuccessful, the package may be returned to us. In such cases, the order is canceled and a refund is issued to the original payment method. To minimize the risk of missed deliveries, customers are encouraged to monitor tracking updates regularly and plan availability around the estimated delivery period.

Tracking information is made available once an order has shipped and can be accessed through the order tracking section of our website. This feature allows customers to follow their shipment as it moves through preparation, dispatch, transit, and final delivery stages. While tracking updates are generally timely, occasional delays in status updates may occur due to carrier system limitations. Even so, the tracking tool is designed to provide transparency and reassurance throughout the delivery process.

There are certain situations where an order may not be shipped or completed. These include products becoming unavailable, delivery locations that are outside supported service areas, the use of PO Box addresses when a physical address is required, or unresolved payment authorization issues. Orders may also be delayed or canceled if essential information is missing or inaccurate.

If a customer receives an item that differs from what was originally ordered, we recommend contacting us as soon as possible so we can provide return instructions and arrange a refund. For size-related issues, returns are accepted, and the correct size can be ordered separately. If a shipment appears to be delayed beyond the estimated delivery window, reviewing the tracking information is the best first step. Should tracking show prolonged inactivity or unclear updates, customers may reach out to us at techdeckofficial@outlook.com. Our support team will review the situation carefully and assist with the appropriate steps to help resolve the matter and ensure the best possible outcome.